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CONTACT & OTHER USEFUL INFO
Monday to Friday 9am - 5pm
For help with an existing order:
To discuss a new project or a product: email@example.com
+44 (0) 20 3920 6519
You should have received an email with shipping confirmation and a tracking number. If you have not, please check spam filters. Other things to bear in mind:
- Please check with the courier first for the status of your shipment
- If your order arrives after 11am on Fridays, it will not be shipped until the next working day
- If the item is in pre-sale, please remember that they won't be ready to ship until the date it originally mentioned in the description
- If after 7 working days you still have not received your order please get in touch via email or phone in our contact details
You know the drill here...check your spam, but if you have already done that then, check that your transaction was approved by your bank, if it was and you still cannot find your email, we do have your order and there is a high chance that you have a typo in your email. No need to camp by the door :) we will deliver! or of course drop us an email with the value of the order and your details and we will get back to you!
You can't make changes, but you can cancel your order before it ships within 60 minutes after you place your order. To cancel an order, give us a call or email us. If you need to change an item's colour, size or quantity—or delivery address— cancel your order and place a new one. However, if you need to change the delivery address and the item has not been processed to leave we might still be able to catch it for you! call us / email us. Once an item is processed you can refer to the returns policy for the right steps.
We'll provide a shipping timeline when you place your order, as well as in your order confirmation email. Once we dispatch your order, we'll email you a link to your tracking information. - You may also receive delivery notifications from the couriers. - You can also track your order by clicking into your order email anytime.
Give us a call. The answer is likely to be ‘sorry we cannot’, but if what you ordered is not crazy and we happen to know of another customer that is after a similar item around the same time we are more than happy to help!
Still have a question ?
Stronger LTD. T/A Stronger Wellness. Registered: 10773820
383 Durnsford Road, London, SW19 8EF, United Kingdom