SHIPPING & DELIVERY
IMPORTANT COVID LOCKDOWN INFORMATION
Due to the huge amount of orders, dispatch times are taking longer than normal, 2-10 Business Days. If you have a bespoke order or a home project, lead times will be discussed directly with you.
Please bear with all of us whilst we try to reach everyone's home as fast as we can to keep everyone smashing a workout!
Our phone lines and emails are at full capacity so please carefully note some of important information:
- Orders placed on or after 1st January will be dispatched within 10 working days.
- As normal, you will receive a dispatch notification as soon as your order is with the courier
- If you wish to cancel your order, give us a call or email email@example.com. If you need to change an item's colour, size or quantity—or delivery address—simply cancel your order and place a new one.
- No collections accepted from our warehouse at this time
- Please try not to use all channels for the same request. So if you email, there is no need to message on social media messenger and call. 1 log of the request will get you the answer, we promise
- If you ordered a Stages or Woodway kit, the team will be in touch to arrange a good time for delivery.
CARRIER LEAD TIMES: Couriers are receiving, just like us, an unprecedented amount of orders and therefore they are trying their best to still reach everyone on time. We pay for next day delivery but the reality of lockdown covid and tiers may differ to the ideal next day we pay for.
If you are in a remote location or an area where covid has had an impact on the courier depo, lead times unfortunately will vary.
Next day delivery (CURRENTLY NOT AVAILABLE)
- Starts at £4.9 from 1kg shipments via Royal Mail
- £11.9 from 1-30 kg, and according to carriers package standards for sizes. At checkout you will see the cost estimated by the items weight and volume of the order if over 30kg and standard size.
- Monday to Friday order processing and delivery
- Orders are taken up to 11am. After this, the order is processed the next business day. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend
Customised Products: Customised flooring (6-8 weeks)
Collections: Currently not available from our warehouse in Redditch. Please refer to the collections options on check out.
Team Installation and Delivery services:
- Additional ‘white glove’ special installation and delivery services are available. Please contact us to firstname.lastname@example.org or call us to discuss your requirements. We will build the equipment and deliver it to you in the desired location ‘ready to play’
- Please note, delivery may take up to 6-8 extra business days for remote locations.
- If your item is a pre-sale item, it will begin shipping on the date stated on a first come first served basis.
- For locations outside of mainland UK, Republic of Ireland and Northern Ireland please call us first to explore the best shipping options.
- Due to the excessive weights of some of the orders, they will be split in a multi tracking shipping.